Shipping and Returns

Shipping times and info

These are the estimates for once your order has been dispatched and how long it will then take to get to you. Estimated shipping times are as follows -

  • UK - up to 3 working days

  • International - from 5 working days up to 6 weeks. Usually items arrive within 2 weeks but this is not a guarantee.

  • Standard shipping has no tracking at ANY time. Please do not message and ask for tracking for your order if you have purchased standard shipping as it cannot be provided.

  • International orders can incur a custom duty or fee - this is dependant on your country. These fees are the responsibility of the buyer to pay. More information can be found on your government website if you are unsure.

Please note due to covid-19 there may be delays to the above!

 

Shipping costs

We always recommend you purchase the appropriate tracked service for your order so that it is fully insured, in the unlikely event it goes missing we are only able to refund up to the insured amount chosen at checkout. Standard shipping is only insured up to £20.

We recommend you purchase the appropriate tracked service for your order so that it's fully insured. 

UK Shipping

  • Small items - from £1
  • Book items - from £3.00

Europe Shipping

  • Small items - from £2.00
  • Book items - from £7

International Shipping

  • Small items - from £2.50
  • Book items - from £12

 

Returns & Cancellations

Can I cancel my Order?

Please email asap if you need to cancel your order. Most ready to ship items can be cancelled providing we are not already processing them and paid for their shipping.

Can I return my item?

Please email if you wish to return any item within 7 days.

  • Unwanted items can be returned in perfect condition with original packaging within 28 days of delivery.
  • Return costs are the responsibility of the buyer. Items must be sent back tracked to avoid complications with the postal service. Original postage cannot be refunded. International returns must be clearly marked that they are returns on the outside. Any duty/fees due on entry back into the UK will be deducted from the refund.


Contact for returns and other queries thank you!

 

FAQ

I put the wrong shipping address can I change it?

If your address is incorrect we will cancel your order and you can repurchase the item again with the correct address. If the order is already dispatched there is nothing we can do, we recommend contacting your local post office or depot for advice. Please double check your postage address before you buy!

My item hasn't arrived yet? 

If your item does not arrive in the time-frame stated below we advise contacting your local post office or depot if you have tracking as they may have your item, in the event they do not, please contact us.

UK- 10 working days

Europe - 25 working days

Rest of the world - 32 Working days

Though very very rare post can sometimes go missing, if your item is past the above time-frame we may be able to open a lost post claim on your behalf. Please note we cannot do this until after that time frame has passed, but also do not leave it too late! We recommend contacting us within 2 months for help with locating a parcel, we can't guarantee we can help with cases past this point.

We recommend buying tracked services for peace of mind.